Support

Something not working as expected? Most questions are answered below.

Frequently asked questions

How do I fund my account?

Claim test USDT from a faucet, send it to your deposit address from the Deposit tab, and wait — it credits after network confirmations and a security review. The status list shows Pending until then.

My deposit hasn't arrived.

Check the Incoming deposits list on the Deposit tab. Below the 10 USDT minimum, before 12 (Sepolia) or 20 (Nile) confirmations, or while the security review is pending, the deposit stays uncredited. Refused deposits stay listed as Rejected.

My limit order isn't filling.

Limit orders need a counterparty at your price — the book may simply have nothing compatible. Market orders take whatever the book offers, instantly.

Swap failed with “No liquidity”.

The book side you need is empty. Place a limit order instead, or try again later when someone posts liquidity.

How do I enable two-factor authentication?

Go to Account → Security, scan the QR code with an authenticator app, and save the backup codes — each works exactly once.

My referral wasn't counted.

The code must be present as ?ref= at the moment of signup — it cannot be added afterwards. Check your invited-users list under Account → Referrals.

I forgot my password.

Use the forgot-password link on the login page. The emailed link is single-use: after a reset you log in with the new password.